Good afternoon Lisa,
This note is just to let you know that my late grandfather's gold Smiths Astral wrist watch arrived safe and sound yesterday.
The transformation of this watch - my watch - from 'decidedly tired' to 'truly magnificent' is beyond words. It looks as good as new. The care and attention to detail is everywhere to be seen. I am also staggered at the brilliant condition of the expanding strap, that I sent with it, given to me by my late uncle. I can hardly believe it is the same strap. Getting that alone to look this good took a lot of work that is so appreciated.
Please pass on my heartfelt thanks to the individual, or individuals, who were responsible for carrying out such wonderful detailed workmanship on my beautiful watch and its expanding strap.
I would also like to thank you for the exemplary packaging, and the accompanying personal booklet and paperwork that was also in the box with it. That is such a lovely touch.
This level of service and professionalism - from start to finish - deserves the highest possible praise, matched only by the enormous pleasure I will experience every time I wear this fine watch.
Again, thank you so much.
Kindest regards,
John